User Experience Design
I'm a bit of a UX unicorn with skills covering customer research, interactive prototyping, usability testing & analysis, ABn testing, visual design, and strategy.
As Senior Digital Marketing Manager - Customer Experience at Rentokil Initial I oversee customer research and design activities, focusing on translating observed user needs & issues into actionable recommendations for discrete projects and long-term strategic business goals.
In my previous UX and design/development roles at Ticketmaster Live Nation I worked on their white label ticketing websites and commercial bulk ticketing applications after transitioning from freelance web design.
Feel free to reach out to me through my LinkedIn profile.
Skills
Research & Strategy
- Animation
- Competitor & comparator analysis
- Content taxonomy
- Customer journey mapping
- Design documentation & design systems
- Exploratory testing & analysis
- Heuristic evaluation
- Information architecture
- Interviews (stakeholder & user)
- Moodboards
- Personas
- Project management
- Scamps
- Service blueprints
- Storyboarding
- Strategic planning
- Usability testing (remote & in-person)
- Wireframes & prototypes
- Workshops
- Workshop planning & moderation
Technical
- Axure
- Adobe CC Creative Suite (Acrobat, Illustrator, InDesign, Photoshop, XD)
- HTML5
- CSS3
- Javascript
- jQuery
- Google Analytics
- Google Optimize
- Wordpress / Pico CMS
- Google Docs
- Microsoft Office
- OSX
Additional
- Cross-platform design
- Web accessibility (WAI)
- Organic SEO techniques