User Experience Design

I'm a bit of a UX unicorn with skills covering customer research, interactive prototyping, usability testing & analysis, ABn testing, visual design, and strategy.

As Senior Digital Marketing Manager - Customer Experience at Rentokil Initial I oversee customer research and design activities, focusing on translating observed user needs & issues into actionable recommendations for discrete projects and long-term strategic business goals.

In my previous UX and design/development roles at Ticketmaster Live Nation I worked on their white label ticketing websites and commercial bulk ticketing applications after transitioning from freelance web design.

Feel free to reach out to me through my LinkedIn profile.

Skills

• Research & Strategy

  • Animation
  • Competitor & comparator analysis
  • Content taxonomy
  • Customer journey mapping
  • Design documentation & design systems
  • Exploratory testing & analysis
  • Heuristic evaluation
  • Information architecture
  • Interviews (stakeholder & user)
  • Moodboards
  • Personas
  • Project management
  • Scamps
  • Service blueprints
  • Storyboarding
  • Strategic planning
  • Usability testing (remote & in-person)
  • Wireframes & prototypes
  • Workshops
  • Workshop planning & moderation

• Technical

  • Axure
  • Adobe CC Creative Suite (Acrobat, Illustrator, InDesign, Photoshop, XD)
  • HTML5
  • CSS3
  • Javascript
  • jQuery
  • Google Analytics
  • Google Optimize
  • Wordpress / Pico CMS
  • Google Docs
  • Microsoft Office
  • OSX

• Additional

  • Cross-platform design
  • Web accessibility (WAI)
  • Organic SEO techniques