I'm an experienced UX Unicorn skilled in customer-centric research, interactive prototyping, usability testing & analysis, visual design, and strategy.
At Rentokil Initial my role as the Senior Digital Marketing Manager - Customer Experience oversees the central CX/UX and CRO team, focusing on translating observed user needs into actionable recommendations for both discrete projects and long-term strategic business goals.
I started migrating from pub management into freelance web design around 2004 and joined Ticketmaster in 2008 as Front-End Developer/Designer before becoming a Design Engineer in 2009 and finally jumping into a UX Designer role in 2014.
Feel free to reach out to me through my LinkedIn profile.
Research & Strategy
- Competitor & comparator analysis
- Content taxonomy
- Customer journey mapping
- Design documentation & design systems
- Exploratory testing & analysis
- Heuristic evaluation
- Information architecture
- Interviews (stakeholder & user)
- Project management
- Service blueprints
- Strategic planning
- Usability testing (remote & in-person)
- Wireframes & prototypes
- Workshop planning & moderation
- Adobe CC Creative Suite (Illustrator, Photoshop, InDesign)
- Google Analytics
- Wordpress / Pico CMS
- Google Docs
- Microsoft Office
- Cross-platform design
- Web accessibility (WAI)
- Organic SEO techniques