User Experience

I'm an experienced UX Unicorn skilled in customer-centric research, interactive prototyping, usability testing & analysis, visual design, and strategy.

At Rentokil Initial my role as the Senior Digital Marketing Manager - Customer Experience oversees the central CX/UX and CRO team, focusing on translating observed user needs into actionable recommendations for both discrete projects and long-term strategic business goals.

I started migrating from pub management into freelance web design around 2004 and joined Ticketmaster in 2008 as Front-End Developer/Designer before becoming a Design Engineer in 2009 and finally jumping into a UX Designer role in 2014.

Feel free to reach out to me through my LinkedIn profile.