User Experience Design
I'm a bit of a UX unicorn with skills covering customer research, interactive prototyping, usability testing & analysis, ABn testing, visual design, and strategy.
As Senior Digital Marketing Manager - Customer Experience at Rentokil Initial I oversee customer research and design activities, focusing on translating observed user needs & issues into actionable recommendations for discrete projects and long-term strategic business goals.
In my previous UX and design/development roles at Ticketmaster Live Nation I worked on their white label ticketing websites and commercial bulk ticketing applications after transitioning from freelance web design.
Feel free to reach out to me through my LinkedIn profile.
Research & Strategy
- Competitor & comparator analysis
- Content taxonomy
- Customer journey mapping
- Design documentation & design systems
- Exploratory testing & analysis
- Heuristic evaluation
- Information architecture
- Interviews (stakeholder & user)
- Project management
- Service blueprints
- Strategic planning
- Usability testing (remote & in-person)
- Wireframes & prototypes
- Workshop planning & moderation
- Adobe CC Creative Suite (Acrobat, Illustrator, InDesign, Photoshop, XD)
- Google Analytics
- Google Optimize
- Wordpress / Pico CMS
- Google Docs
- Microsoft Office
- Cross-platform design
- Web accessibility (WAI)
- Organic SEO techniques