I am UX designer and apparently a unicorn to boot, a generalist with experience in user research, design, and prototyping.

Currently working at Rentokil Initial as their UX and Customer Journey Specialist, I focus on research user needs and behaviour and translating those insights into actionable recommendations for both discrete projects and more general use.

Freelancing as a web designer since 2004, I joined Ticketmaster in 2007 taking on a combination role of design and front-end development, before making the move into UX in 2014.

A large portion of these posts are from my front-end design days...

Articles about work